Support
Wether it concerns a handheld, terminal, kitchen screen or reporting tool, systems in hospitality need to work. Anywhere and anytime.
Your restaurant, café or any other hospitality company is most busy outside office hours. That is the starting point at Index and furthermore the reason we only supply proven technology. Systems that have truly shown to be robust, flexible and practical at thousands of companies across the globe. Of course, situations might occur that you cannot handle without any help. You might want to adjust something in your configuration, but no longer know how to do it exactly. In the unlikely event a malfunction occurs, our helpdesk is ready to help you out. twentyfour hours a day, seven days a week.
"The emergency telephone number works perfectly. Problems are often solved within minutes." Maarten van Schijndel, manager restaurant Van der Valk Nuland
At Index you will always speak directly to the specialist that is able top help you out. Notifications, both by telephone and online, are automatically scheduled for our enigineers.
Apart from an online helpdesk and callcenter, Index has got its own engineers that will come to your aid on site and solve any defects on the spot. Does your organisation need a more comprehensive approach? Then contact us. Because helpdeskagreements suited to fit certainly belong to the possibilities as well.